FAQ
Your Stay
We offer several packages tailored to all your preferences. Head to our dedicated page to check our availability.
Yes, we offer various theme-based stays including sports, sightseeing, and more. Discover all our options on our dedicated page.
Check-in starts from 5:00 PM and check-out is before 10:00 AM. You can find all these details directly on each holiday village page.
The minimum duration depends on the period:
- Self-catering rentals: A minimum stay of 2 nights is required.
- School holidays (excluding Spring): Stays run from Saturday to Saturday (7 nights).
- Outside school holidays and during Spring holidays: Flexible arrival/departure dates and stay durations, subject to availability.
Yes, depending on the season:
- Outside school holidays and during Spring holidays : Arrival and departure days are flexible, subject to availability.
- During other school holidays : Stays run strictly from Saturday to Saturday.
Pets are welcome at our Saint-Jean-de-Sixt holiday village (chalet accommodation only) and at Le Sorba campsite, where dedicated spaces are available for them. Full details can be found in our Terms & Conditions.
Yes
Yes
Yes, we offer accessible rooms adapted for guests with reduced mobility. These are specified directly on each village’s page.
- In our holiday villages (Forgeassoud, Les Becchi, Les Cèdres, and Le Grand Fourchon): Bed linen and towels are included.
- At Le Sorba campsite: Linen is not included, but optional extras are available :
- Beds made upon arrival: €12 per bed
- Towel set: €10 per person
A deposit is requested upon key handover:
- Saint-Cyr-sur-Mer (Self-catering): €350 for Mobile Homes / €150 for tent pitch and Lodge tent rentals.
- Saint-Jean-de-Sixt: €300 for apartment rentals.
- Grasse: €200 for any stay during Spring, Summer, and Autumn (Toussaint) school holidays.
Payable by cheque, credit card, or cash. An inventory checklist is provided upon arrival. The deposit is refunded upon departure following a property inspection carried out with an AEC VACANCES representative, provided the accommodation is left clean and undamaged. Otherwise, cleaning and/or repair charges will be deducted. For full details, please refer to our Terms & Conditions.
Bookings & Special Offers
Winter bookings open in July, and Summer bookings open in November. Enjoy discounts of up to -20% for early bookings.
Check out all our current promotions on our dedicated deals page.
Yes, bookings can be modified or cancelled in accordance with our Terms & Conditions. Applicable fees depend on the nature of the change or the cancellation date. Please refer to our Terms & Conditions for full details.
Yes, you can place a free 7-day hold to secure your accommodation, subject to availability.
For full details on cancellation conditions, covered events, and refund terms, please consult our Terms & Conditions.
Under certain conditions and upon providing supporting documents, preferential cancellation terms may apply, including:
- Medical reasons: A medical certificate justifying the inability to travel or an early departure during the stay.
- Family events: Death or serious illness of a participant or an immediate family member (parent, grandparent, child, sibling), with proof.
- Professional changes: Employment, redundancy, or mandatory changes to holiday dates, certified by the employer.
- Property or vehicle damage: Severe damage affecting a residence, business premise, or vehicle, with supporting documents (insurance claim, police report).
Note: Circumstances such as strikes, civil unrest, traffic jams, vehicle breakdowns/poor condition, or adverse weather conditions are not covered.
We accept several payment methods:
- Credit/Debit Card (Visa, Eurocard / Mastercard)
- Bank transfer (IBAN provided upon request)
- Cheque
- Postal order / Cash order
- AEC gift vouchers
- Capfrance loyalty vouchers
- ANCV Holiday Vouchers (Chèques-Vacances – paper and CONNECT formats)
Yes, we accept ANCV Holiday Vouchers in both paper and CONNECT digital formats.
Yes, you can split your payment into 3 interest-free instalments for early bookings. The final balance must be settled at least 30 days prior to arrival.
Select offers can be combined under specific conditions:
- The Long Stay Discount can be combined with partner discounts, Early Bird offers, and Mini-Group discounts for consecutive full weeks, across all AEC Vacances villages and all stay options.
- Early Bird and Mini-Group offers published in brochures or on our Deals page cannot be combined with partner benefits.
Last Minute deals, Flash Sales, and short-term promotional campaigns are subject to terms: they are non-retroactive and cannot be combined with brochure offers or partner benefits.
Discount application sequence:
- Partner / Early Bird / Mini-Group discounts apply first to all eligible days.
- The Long Stay Discount is then applied to the remaining discounted amount for the applicable weeks.
Certain rates may be sold under Non-Cancelable, Non-Refundable (NANR) terms. These terms are always specified prior to booking validation.
Once the full balance is received, a proforma invoice is automatically sent to you. If you have not received it or wish to check your account status, contact our Reservations Team at contact@aec-vacances.com.
Yes, online card payments are 100% secure. We use the Payment by Septeo gateway, which adheres to strict security standards (SSL protocol and 3D Secure authentication). Your banking details are encrypted and never stored by AEC Vacances.
Yes, modifications are subject to availability:
- More than 60 days before arrival: Changes (dates, village, package, number of guests) are permitted subject to a €20 administrative fee.
- Fewer than 60 days before arrival: Any change is treated as a partial cancellation and incurs charges as set out in our Terms & Conditions.
Please note: Unused services (shortened stays, missed meals) are non-refundable and non-transferable.eport.
Your booking confirmation and invoice are systematically sent by email after booking. Paper copies can also be requested by post via our Reservations Team.
Yes, a security deposit is required upon key collection. Amounts vary by village and accommodation type:
- Saint-Cyr-sur-Mer: €350 for mobile homes / €150 for tent and lodge pitches.
- Saint-Jean-de-Sixt: €300 for apartments.
- Grasse: €200 during Spring, Summer, and Autumn (Toussaint) school holidays.
The deposit can be paid by cheque, card, or cash. It is not cashed (unless paid in cash). It will be returned at check-out following a satisfactory inspection. In the event of departure outside scheduled inspection hours, the check-out will be completed by our teams, and your deposit will be processed shortly after.
Accommodation
All our holiday villages feature accessible accommodation. Accessibility details are available on each village page under the “PRM Access” tab.
Air conditioning depends on the village and accommodation type:
- Les cèdres (Grasse): Superior rooms are air-conditioned.
- Les Dauphins (Saint-Cyr-sur-Mer): All mobile homes are air-conditioned.
- Forgeassoud (Saint-Jean-de-Sixt): Rooms are not air-conditioned.
- Les Becchi (Samoëns): Rooms are not air-conditioned.
This depends on your booked package:
- Self-catering: Chalets at Forgeassoud feature a fully equipped kitchen, including a fridge.
- Hotel rooms (Full Board): Fridges, coffee makers, and kettles are generally not provided in rooms.
(If staying in a chalet at Forgeassoud on full board, full access to the kitchen can be unlocked for an extra €210/week).
- Les Becchi & Forgeassoud: Shared communal spaces per floor feature a fridge and sink (kettles and coffee makers are not provided). Please check the accommodation description upon booking for exact specs.
- Full Board: End-of-stay cleaning is included. Mid-stay cleaning is not provided.
- Self-catering (apartments or mobile homes): Guests are responsible for cleaning during and at the end of their stay.
- Optional mid-stay or end-of-stay cleaning services can be booked for an additional fee, subject to availability.
- Connecting rooms: Available at Forgeassoud and Les Becchi for an extra charge, subject to availability upon booking.
- Specific room requests: Requests (room number, location, floor, proximity to amenities) can be noted as preferences but are non-contractual. Your booking guarantees accommodation category and capacity only. Specific room assignments are managed internally prior to arrival and are not guaranteed or communicated in advance.
Board Options
Find out more on our dedicated AEC Experience pages!
Yes, we offer varied buffets with options suitable for different diets. If you have severe allergies, intolerances, or specific dietary requirements, please inform us prior to arrival so we can best accommodate your needs.
Yes, extra meals can be added. Lunch on arrival day must be requested during booking or prior to arrival. Lunch on departure day can be requested directly on site.
Yes, packed lunches can be requested at our holiday villages. Terms and conditions apply (see individual village pages).
For Full Board and Half Board stays, tap water and table wine are included with meals. Coffees and other beverages are available at an extra charge.
Activities & Entertainment
Our holiday villages offer a wide range of activities for all ages: hiking, aqua aerobics, pétanque tournaments, karaoke, evening entertainment, and much more. Detailed activity schedules can be found on each village’s page.
Kids’ Clubs & Families
Find all details on our dedicated Kids’ Clubs page.
Entertainment programmes are finalized a few weeks prior to your stay based on weather and group sizes. Check our village pages for a preview of available activities!
Yes, access to children’s and teens’ clubs is fully included in your stay.
Please note:
- Opening periods: Kids’ and teens’ clubs run during school holidays only.
- Operations: Age groups, schedules, and arrangements vary by village.
- Exact dates: Please refer to the Practical Information sheet for your chosen destination to view exact opening dates.
Yes, our holiday villages offer age-allocated clubs to ensure tailored activities for everyone. Details are available on each village page.
Wellness & Leisure
Discover all our amenities and facilities on our dedicated Wellness page.
You can fill out our contact form to receive a printed catalogue by post, or download the digital version directly from our website.
General Information
To ensure a swift check-in, please bring a valid photo ID for the lead guest and all accompanying occupants.
- Travelling with pets: Updated vaccination record / pet passport.
- Nursery care: A child health record book may be required upon check-in.
If your employer or Works Council partners with AEC Vacances, obtain your unique partner code directly from your representative and enter it during online checkout to apply your benefits. If your Works Council manages bookings directly, please contact them for booking instructions.
Groups
Yes! Thanks to our theme-based stays, you can book individually while joining a group of participants who share the same interests.
Group rates and terms apply for groups of 20 people or more. For smaller groups of 10 to 19 people, a 10% Mini-Group discount is available, subject to terms.
Yes, our holiday villages at Forgeassoud, Les Cèdres, and Les Becchi host seminars, corporate meetings, workshops, anniversaries, and private events. They feature fully equipped meeting rooms and tailored catering services. Contact the holiday village directly or visit our dedicated Group Travel site for details.
Do you have further questions?
Our team is at your service! Contact us via our online form,
and we will get back to you as soon as possible.
View of Forgeassoud 🧡
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