AEC Vacances
2-4 rue du Lachat
BP54
74230 Thônes

AEC VACANCES is a work of the Educational and Cultural Association of Alumni and Friends of Don Bosco (Association Educative et Culturelle des Anciens et Amis de Don Bosco).

Registered in the Atout France register of travel and holiday operators under number: IM074110023

Financial guarantee provided by FMS/UNAT - 8 Rue César Franck - 75015 Paris

Professional civil liability insurance taken out with SMACL Assurances - 141 avenue Salavador Allende - 79031 Niort Cedex 9

Intra-community VAT number: FR86 776 612 806 

 

Tourism code regulatory provisions


T&Cs :

Download the General Terms & Conditions for families and individuals:


T&C SUMMER 2022 (pdf)
T&C WINTER 2022 (pdf)


Download the General Terms & Conditions for groups


General T&C updates:
AEC Vacances reserve the right to modify / supplement these general terms & conditions at any time. In this case, the new version of the T&Cs will be made available online by AEC VACANCES.

As soon as they appear online, the new version will automatically apply to all customers.

Politique de gestion des données personnelles

 

Tourism code regulatory provisions

ARTICLE R211-3

Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and sale of travel or holiday services gives rise to the delivery of appropriate documents that meet the rules defined within this section. In the event of flight or travel ticket sales on regular services not accompanied by services linked to this transport, the seller shall deliver to the buyer one or more passenger tickets for the entire trip issued by the carrier or under his responsibility. In the case of transport on demand, the name and address of the carrier, on whose behalf the tickets have been issued, must be mentioned. As set out in the regulatory provisions of this section, separate invoicing for the various elements of the same tourist package does not exempt the seller from their obligations.

ARTICLE R211-3-1

Any exchange of pre-contractual information or provision of contractual conditions should be carried out in writing. This can be done electronically in accordance with the validity and performance conditions provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and address of the seller should be stated as well as mention of their registration in the register, as provided for in section (a) of article L. 141-3 or, where applicable, the name, address and confirmation of the federation’s or union’s registration, as provided for in the second paragraph of article R. 211-2.

ARTICLE R211-4

Prior to the conclusion of the contract, the seller must communicate information on the prices, dates and other constituent elements of the services provided during the trip or stay to the customer, such as:

  • The destination, means, characteristics and categories of transport used;
  • The type of accommodation, its location, its level of comfort and main characteristics, its certification and tourist classification in accordance with the regulations or customs of the host country;
  • The catering services offered;
  • The itinerary description when it is a tour;
  • The administrative and health formalities to be completed by nationals, nationals of other Member States of the European Union or from a State party to the European Economic Area agreement. This is particularly relevant when crossing borders is required. Deadlines for completion should also be detailed;
  • Visits, excursions and other services included in the package or possibly available at an additional cost;
  • The minimum or maximum size of the group allowing viability of the trip or stay as well as, if the completion of the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay: this date must be at least twenty-one days before departure;
  • The amount or percentage of the price to be paid as a deposit upon signature of the contract as well as the payment schedule for any remaining balance;
  • Procedures for revising prices as provided for in the contract pursuant to Article R211-8;
  • Contractual cancellation conditions;
  • Cancellation conditions defined in Articles R211-9, R211-10 and R211-11;
  • Information concerning the optional subscription to an insurance contract covering the consequences of certain cancellation reasons or an assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness.
  • When the contract includes air transport services, the information, for each flight segment, provided for in Articles R211-15 to R 211-18.

ARTICLE R211-5

The initial information given to the consumer binds the seller, unless the seller has expressly reserved the right to modify certain elements. In this case, the seller must clearly indicate to what extent this modification may occur and to which elements it concerns. In any case, any modifications made to the initial information must be communicated to the consumer before the conclusion of the contract.

ARTICLE R211-6

Two copies of the contract concluded between the seller and the buyer must be drawn up in writing and signed by both parties. One copy should be given to the buyer, Should the contract be signed electronically, articles 1369-1 to 1369-11 of the Civil Code shall apply. The contract must include the following clauses:
  • The name and address of the seller, its guarantor and insurer as well as the name and address of the organiser;
  • The trip destination or destinations and, in the event of a split stay, the different periods and their dates;
  • The means, characteristics and categories of transport used, the dates and places of departure and return;
  • The type of accommodation, its location, its level of comfort and main characteristics, its certification and tourist classification in accordance with the regulations or customs of the host country;
  • The catering services offered;
  • The itinerary description when it is a tour;
  • Visits, excursions or other services included in the total price of the trip or stay
  • In accordance with the provisions of article R211-8, the total price of the services invoiced as well as the indication of any possible revision of this invoicing.
  • The indication, if applicable, of fees or taxes relating to certain services such as landing, disembarkation or boarding fees at ports or airports, tourist taxes when they are not included in the price and the service(s) provided;
  • The timing and terms of payment of the price; in any event, the last payment made by the purchaser may not be less than 30% of the price of the trip or stay and must be made upon delivery of the documents allowing the trip or stay to be carried out;
  • The special conditions requested by the buyer and accepted by the seller;
  • The terms under which the buyer can submit a complaint to the seller for non-performance or poor performance of the contract. Any such complaint must be sent as soon as possible, by any means allowing acknowledgement of receipt by the seller, and, where applicable, reported in writing to the travel organiser and the service provider concerned;
  • In the event that the realisation of the trip or stay is linked to a minimum number of participants, the deadline for informing the buyer in the event of cancellation of the trip or stay by the seller in accordance with the provisions of 7° of the R211-4;
  • Contractual cancellation conditions;
  • Cancellation conditions defined in Articles R211-9, R211-10 and R211-11;
  • Details concerning the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the professional civil liability of the seller;
  • Information concerning the insurance contract covering the consequences of certain cancellation circumstances taken out by the buyer (policy number and name of the insurer), as well as those concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the covered and excluded risks;
  • In the event of the transfer of the contract by the buyer, the deadline for informing the seller;
  • The commitment to provide the buyer with the following information at least ten days before the scheduled date of departure:
    • the name, address and telephone number of the seller's local representative or, failing that, the names, addresses and telephone numbers of local organisations likely to be able to help the consumer in the event of difficulty, or, failing that, a phone number to establish urgent contact with the seller;
    • for foreign travel and stays of minors, an on-site telephone number and address allowing direct contact with the child or the person in charge of the stay.
    • The termination and reimbursement (without penalty) clause governing the sums paid by the buyer in the event of non-compliance with the information obligation provided for in 13° of Article R. 211-4;
    • The commitment to provide the buyer with departure and arrival times. This should be in good time before the start of the trip or stay.

ARTICLE R211-7

The buyer may assign the contract to an assignee to make the trip or stay as long as they meet same conditions and as long as this contract has not entered into effect. Unless more favourable to the assignor, the latter is required to inform the seller of their decision by any means which allows for an acknowledgement of receipt. This should be carried out no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This assignment is not subject, under any circumstances, to prior authorisation from the seller.

ARTICLE R211-8

When the contract includes an express possibility of price revision, within the limits provided for in Article L211-12, it must mention the precise methods of calculating price variations (both upwards and downwards), and in particular the amount of transport costs and related taxes, the currency or currencies that may have an impact on the price of the trip or stay, the part of the price to which the variation applies, the rate of the currency or currencies used as reference when establishing the price appearing in the contract.

ARTICLE R211-9

If, before the buyer’s departure, the seller is forced to make a modification to one of the essential elements of the contract, such as a significant increase in the price, and when they disregard the obligation to inform the buyer, as mentioned in 13° of article R. 211-4, the buyer may, without prejudice to appeal for compensation for any damage suffered, and after having been informed by the seller by any means allowing him to obtain an acknowledgement of receipt:
- either terminate the contract and obtain immediate reimbursement of the sums paid without penalty,
- or accept the modification or the replacement trip proposed by the seller; an addendum to the contract, specifying the modifications made, is then signed by both parties; any reduction in price is deducted by the buyer from any sums remaining due and, if the payment already made by the latter exceeds the price of the service.

ARTICLE R211-10

In the case provided for in article L.211-14, when, before the buyer’s departure, the seller cancels the trip or stay, they must inform the buyer by any means allowing for an acknowledgement of receipt, without prejudice to appeal for compensation for any damage suffered. The buyer may obtain immediate reimbursement from the buyer and without penalty of any sums already paid; in this case, the buyer shall receive compensation at least equal to the penalty that would have been incurred if the cancellation had been due to their own circumstances on that date. The provisions of this article do not in any way prevent an amicable conclusion aimed at the acceptance, by the buyer, of a substitute trip or stay proposed by the seller.

ARTICLE R211-11

Should, after the buyer’s departure, the seller be unable to provide a large part of the services provided for within the contract (representing a significant percentage of the price honoured by the buyer), the seller must immediately take the following measures without prejudice to claims for compensation for any damage suffered:
  • either offer services to replace the services provided by possibly bearing any additional costs and, if the services accepted are of inferior quality, reimburse the buyer the difference in price upon their return,;
  • or, if it is not possible to offer any replacement service or if these are refused by the buyer for valid reasons, provide the buyer, at no additional cost, with transport tickets to ensure their return under favourable conditions. These must be considered equivalent to the place of departure or to another place accepted by both parties. The provisions of this article are applicable in the event of non-compliance with the obligation provided for in 13° of article R. 211-4.

  

PERSONAL DATA MANAGEMENT POLICY

Data collection

Any personal data that you may have provided to AEC Vacances during your visits to the http://www.aec-vacances.com website are treated as strictly confidential. The purpose of this information is to process your order and manage your reservation; they allow us to offer you personalised services or to even improve the website and be able to respond to your requests. With your prior agreement, they can also be used for commercial communication or promotional purposes.

You are also required to provide us with personal data concerning you in order to validate your user account or for any other request via a form (catalogue request, quote…).

Personal data (last names, first names, postal address, etc.) or non-personal data (your preferences, favourite information, areas of interest, favourite products, etc.) may be requested from you on the website http://www.aec-vacances.com, in particular for:

  • Catalogue requests
  • Quote requests
  • Subscription to electronic newsletters
  • Registration to quizzes organised by AEC Vacances.
  • Contact form completion
  • Entry into the booking system (up to the Contact details step).

Personal data relating to children (last names, first names, ages) is only collected when entering the booking system (up to the Contact details stage). Any collection shall be authorised and carried out under the responsibility of a legal representative.

Certain information concerning you must be communicated in order to enable you to access the service concerned. Mandatory information is marked with an asterisk or any other means.

The personal data collected via the http://www.aec-vacances.com site, is intended solely for AEC Vacances and for their needs related to the aforementioned purposes.

For these purposes, we may be required to store, process this information and/or transfer it to internal services at AEC Vacances or to third parties (such as insurance, transport companies, subcontractors, incoming service, technical and banking providers, etc.). These third parties are required to respect the confidentiality of this information and will only be able to access this data for the purposes related to your order and any related services.

Your rights

The data collected will be kept for the required processing time. It is managed in accordance with the Data Protection Act of 6th January 1978 and Regulation (EU) 2016/679 of 27th April 2016.

You have the right to access, modify and delete any information concerning you. You can exercise this right at any time by contacting us by email: donneespersonnelles@aec-vacances.com or by post to AEC Vacances – BP54 – 74230 Thônes.

If you have subscribed to our newsletters by e-mail, you can request to no longer receive these e-mails either by following the instructions appearing in these emails when you receive them, or by exercising your right of deletion according to the aforementioned methods.

You also have the right to oppose the use of this information by AEC Vacances for communication or canvassing purposes. This opposition can be made in writing and sent to AEC Vacances – BP54 – 74230 Thônes.

Security of your personal data

In accordance with applicable legal provisions, AEC Vacances takes all appropriate technical and organisational measures to protect your personal data.
 When you transmit information concerning your credit card during your reservation, an SSL encryption technique makes it possible to secure your transactions. This information is not retained by AEC Vacances.

Cookies

When using the http://www.aec-vacances.com website, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.…) may be recorded by means of « cookie files » installed on your terminal. These are subject to the choices you have expressed regarding cookies and can be modified at any time.
Some « cookies » are essential for use of the site, while others make it possible to optimise and personalise the content displayed. These are only installed with your prior and express consent.
 However, you can configure your computer to reject the registration of cookies and proceed to their deletion by accessing the configuration section within your browser.